Agreement Terms: Once contract is signed and payment is received a phone call will be scheduled to go over desired signage to be lettered. Please note, approval of client provided signage is required by Antea to insure that it is able to be hand lettered properly and safely. One month prior to your event, you will be contacted to schedule a time to drop off your items to be lettered. All drop offs must be scheduled not more than ten days prior to your event. Please note, Drop off/Pick up days are not available to be scheduled on Holidays and weekends.
Signage Lettering Details: All signage is hand lettered by Antea Amoroso. The lettering style is unique to Antea Amoroso and examples can be found on our website. Copying of other lettering styles cannot be requested. All lettering is done using white, acrylic ink. Ink can be removed after the event using magic eraser, windex and rubbing alcohol.
Drop Off/Pick Up: When dropping off and picking up your signage, all items must be wrapped and packed using professional moving blankets provided by client to protect the lettering and piece itself. Items must be picked up in a secure vehicle and protected from the elements.
Damaged/Missing Items: You assume full responsibility for each item while it is in your possession and we are not responsible for any cost of lost, stolen or damaged items. Please note, lettering can be damaged if any liquid or sharp objects come in contact with the ink. Signage must be securely wrapped and laid flat without other objects rubbing on them to protect the item and lettering.
Order Changes: All order changes must be made by email no later than TWO weeks prior to the scheduled pick up date. A revised invoice will be emailed to you and any additional charges. Emails are considered legal and binding and do not require a signature to be valid.
Payment Terms and Conditions: A 50% non-refundable retainer is required to reserve services for your event date. The final 50% payment is due one month prior to your event pick up date. No items or services will be provided until payment in full is received. Payments may be made with a valid credit card via Shopify Invoice.
Cancellations: Services may be cancelled up to 90 days prior to the event; in which case you will not be responsible for the remaining balance unless customized items have been designed for your event. All previously made payments are non-refundable. Due to the custom and hand made nature of these items there is a limited supply available. Therefore, once the contract has been finalized and the event date has been scheduled, all other future or pending clients will not have access to our services on your event on that date. If your event is cancelled or rescheduled for any reason all payments made may be applied towards any future event if the date is available on our calendar.
Failure to Perform Services: In the event Provider cannot or will not perform its obligations in any or all parts of this Agreement, it (or a responsible party) will:
- Immediately give Notice to Client via the Notice provisions detailed in this Agreement; and
- Attempt to find another competent professional to take its place with the mutual agreement of Client(s);
- If another competent professional is not available or Client(s) do not agree to transfer of obligations to said alternate professional, Company will issue a refund or credit based on a reasonably accurate percentage of services rendered; and
- Excuse Client(s) of any further performance and/or payment obligations in this Agreement.