Do you accept returns or exchanges?
Due to the personalized and delicate nature of Antea Amoroso Design's products, all of our items are final sale and not eligible to be returned or exchanged.
Antea Amoroso Design has a 30 day quality guarantee. If for some reason your product is defective or damaged within 30 days of receiving your item, we will send you a replacement. If that item is not in stock at that time, you will be given store credit in the full amount of that item.
How long will shipping take?
Each item is hand lettered, assembled, packed and shipped from the Studio in MA. Please keep in mind, our handmade, made to order items take 7-14 business days to process. This is the time that it takes us to hand letter, process and package your items for you, this does not include shipping time. All packages are shipped via USPS, UPS & FedEx. Curbside Contactless Pick Up options are available for local orders. Pick up orders do not process faster than shipped orders. Once your package is picked up via USPS/FedEx/UPS it is out of our control and we cannot control the speed or time frame for shipping. Antea Amoroso Design is not liable for goods lost, stolen or damaged during transit.
How do I care for my hand lettered items?
We suggest keeping all items inside away from the elements, and spraying your item every few months with an acrylic sealant to protect longevity of your products. Store safely in a cloth bag or bubble wrap.
I ordered a product from you a long time ago, can you touch it up?
Antea will refresh your product's lettering (if possible) for $25. Please email firstname.lastname@example.org with a photo of your item to see if it is eligible for a lettering refresh. Please note, not all orders will be able to be refreshed. Standard processing times apply.
Can I pay to get my order faster?
Antea Amoroso Design offers a $20 Rush Fee option. The $20 Rush Fee will make sure your order is complete in the speediest manner. By adding this item along with one of our products, we will move your order towards the front of the order production line. This fee DOES NOT include shipping time.
Please note that we do our best to get your order to you as soon as possible, if you have any questions or need to contact us please email email@example.com.